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FAQ

What is UnitedSamaj?

UnitedSamaj is a comprehensive community management and event organization platform. It enables organizations to create profiles, manage events, enable RSVPs, track attendance, and maintain community engagement all in one platform.

Who can use UnitedSamaj?

Any organization, community group, religious institution, cultural organization, or social group that wants to:

– Manage their online presence

– Create and organize events

– Track event attendance and RSVPs

– Communicate with community members

– Enable online registration and check-in

Organization Profile

How do I create an organization profile?

1. Log in to your account

2. Go to “Organization Dashboard”

3. Click “Edit Organization Profile”

4. Fill in your organization details including name, description, contact information

5. Save your profile

Can I have multiple organization profiles?

Currently, one organization profile per user account is supported. If you need multiple organizations, create separate user accounts for each.

How do I update my organization information?

1. Go to Organization Dashboard

2. Click “Edit Organization Profile”

3. Make your changes

4. Click “Save”

Can I change my organization name?

Yes, you can edit your organization name from the Edit Organization Profile page. Changes take effect immediately.

Events

How do I create an event?

1. Go to Organization Dashboard

2. Click “Create New Event”

3. Fill in event details:

– Event name

– Date and time

– Location/Venue

– Description

– Banner image (optional)

4. Enable RSVP if desired

Can I edit an event after creating it?

Yes! Go to “Manage Events”, find your event, and click “Edit”. You can change all event details at any time. Note: If the event has already occurred, you may not be able to modify certain fields.

How do I delete an event?

From the “Manage Events” page, click the delete button on the event. A confirmation will be required. Deleted events cannot be recovered.

Can I make an event private?

Currently, all events are publicly visible. Event visibility features may be added in future versions.

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RSVP System

How do I enable RSVP for my event?

1. When creating or editing an event, check the “Enable RSVP” option

2. Set RSVP settings:

– Maximum attendees (optional)

– Close RSVP date (optional)

3. Save your event

What information can I collect with RSVP?

You can collect:

– Attendee names and emails

– Number of adults and children attending

– Special dietary requirements or notes

– Phone numbers

Can I set a ticket price for my event?

Yes! Enable the “Ticket Pricing” option and set your pricing structure for adults, children, or individual tickets.

How do I manage RSVPs?

1. Go to Organization Dashboard

2. Click “Manage Events”

3. Click on your event

4. View all RSVPs with attendee information

5. You can:

– Mark attendees as checked in

– View payment status (if applicable)

– Export RSVP list

– Send announcements to attendees

Can I see who hasn’t responded to my RSVP?

Yes, the RSVP dashboard shows:

– Total RSVPs received

– Pending responses

– Breakdown by category (adults, children, etc.)

Can attendees modify their RSVP?

Yes, attendees can edit their RSVP details until the RSVP close date (if set). After that, they can contact you directly.

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Check-In System

How does the check-in system work?

1. On event day, go to the event details

2. Click “Check In” or use the check-in interface

3. Select attendees as they arrive

4. The system tracks check-ins in real-time

Can I see who checked in?

Yes, view check-in reports showing:

– Who checked in

– Check-in time

– No-show attendees

– Attendance statistics

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Account & Settings

How do I change my password?

1. Log in to your account

2. Go to “Account Settings”

3. Click “Change Password”

4. Enter your current password and new password

5. Save changes

How do I change my email?

1. Go to “Account Settings”

2. Click “Change Email”

3. Enter your new email address

4. A confirmation email will be sent to the new address

5. Click the confirmation link

How do I reset my password?

1. On the login page, click “Forgot Password?”

2. Enter your email address

3. You’ll receive a password reset link via email

4. Click the link and set a new password

Can I delete my account?

1. Go to “Account Settings”

2. Scroll to “Delete Account”

3. Confirm the deletion

4. Your account and all associated data will be permanently deleted

How do I manage my followers?

1. Go to “View Followers” from your dashboard

2. See all organizations following you

3. You can view their profiles

Troubleshooting

Why can’t I see my event on the homepage?

Events are published by default. If you don’t see your event:

1. Verify it’s marked as “Active”

2. Check the event date (future events are shown)

3. Make sure RSVP is properly configured if enabled

4. Try refreshing the page

The background photo isn’t showing on the login page

1. Go to UnitedSamaj Settings

2. Click “Upload Photo” and select an image

3. Ensure the image file is accessible

4. Try clearing your browser cache

5. Verify the image format is supported (JPG, PNG)

How do I resize/optimize my images?

Before uploading:

– Recommended size: 1920x1080px or larger

– File format: JPG (best compression) or PNG

– File size: Keep under 5MB for best performance

– Use tools like TinyPNG or Squoosh to optimize

Events aren’t showing up in search

1. Verify events are published and active

2. Ensure event titles contain the search keywords

3. Check the event date is in the future (or within the filter range)

4. Try clearing filters and trying again

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Security

Is my data secure?

Yes! UnitedSamaj includes:

– WordPress nonce verification for form submissions

– Data sanitization and validation

– Secure password hashing

– Role-based access control

What data is collected?

User data collected includes:

– Name, email, phone (provided by user)

– Event attendance and RSVP information

– Check-in records

– Account information

How is data protected?

– All passwords are hashed using WordPress’s wp_hash_password()

– Sensitive data is sanitized before storage

– Only logged-in users can access their information

– Admin can manage user data from settings

Can I export my data?

Yes, you can export:

– Event RSVPs to CSV

– Attendance reports

– Organization member lists

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## Performance & Optimization

### How many events can I create?

There’s no practical limit. Performance depends on:

– Web hosting quality

– Database optimization

– Caching configuration

– Number of RSVPs per event

How many attendees can RSVP for a single event?

Theoretically unlimited, but practical considerations:

– Very large numbers (10,000+) may require server optimization

– Email notifications may be slow with very large attendee lists

– Consider sending batch emails for large events

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## Features & Limitations

### What payment methods are supported?

Currently, UnitedSamaj tracks ticket pricing but doesn’t process payments directly. Integration with payment gateways is planned for future versions.

### Can I send bulk emails to attendees?

Yes! From the event dashboard, you can send announcements to all RSVPs or checked-in attendees.

### Can I customize the registration form?

Currently, the registration form uses standard fields. Custom fields may be added in future versions.

### Is there a mobile app?

Currently, UnitedSamaj is web-based and mobile-responsive. A dedicated app may be developed in the future.

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Updates & Support

How do I get help?

1. Visit the Help Centre (link on login page)

2. Check this FAQ

3. Contact support via the Help Centre form

4. Check WordPress plugin forums

How do I report a bug?

1. Go to Help Centre

2. Click “Report a Bug”

3. Describe the issue and steps to reproduce

4. Include your WordPress version and plugin version

5. Submit

Can I suggest new features?

Yes! We welcome feature requests:

1. Visit Help Centre

2. Click “Suggest a Feature”

3. Describe your idea

4. Tell us why it would be useful

5. Submit for consideration

Still Need Help?

Can’t find your answer here? Contact us through the support form. We’re here to help!